Phone Support
Use phone support when an issue needs direct triage with the delivery or support team.
Company / Customer Support
We're Here to HelpCustomer Support
Support covers operational questions, incident handling, training, and rollout follow-up for SelamNow institutions.
Support Channels
Support for live operations and rollout follow-up
Support starts with ticket intake and issue triage. It can extend to configuration review, training refresh, incident handling, and local coordination.
Email Support
Email is the main channel for issue logging, follow-up, and document exchange.
Live Chat
Use chat for short operational questions and quick clarification during working sessions.
Training & Onboarding
Training covers operators, supervisors, support teams, and rollout follow-up after go-live.
Technical Assistance
Technical support includes issue investigation, configuration review, and integration follow-up.
Knowledge Base
Use the knowledge base for operating procedures, known issues, and repeatable support guidance.
Get In Touch
Contact Our Support Team
Email Support
contact@selamnow.com
Use email for incident logging, product questions, and follow-up with the support team.
Phone Support
+251-939-405-104 (Addis Ababa)
Use phone support when an incident needs direct triage or local coordination.
Ethiopian Representative
SelamNow Ethiopia
SelamNow supports implementation follow-up, training, and local coordination in Ethiopia.
Office Location
Addis Ababa, Ethiopia
Use scheduled visits for working sessions, training, and delivery reviews.
Support Plans
Support scope by need
Operational Support
- Ticket intake and issue triage
- Operator and supervisor questions
- Documentation and known-procedure follow-up
- Patch and release coordination
Incident Support
- Direct escalation for production issues
- Review of logs and operating symptoms
- Coordination with platform and delivery teams
- Recovery and follow-up review
Implementation Follow-Up
- Post-go-live review and correction work
- Configuration follow-up
- Data and reconciliation support
- Local coordination where needed
Training Support
- Role-based operator training
- Supervisor and support-team refresh sessions
- Train-the-trainer coverage
- Documentation handover
Local Partner
Local delivery and support coordination
SelamNow supports implementation follow-up, training, and customer coordination in local operating contexts.
Local Presence
SelamNow provides local coordination for institutions working in Ethiopia.
Implementation Support
SelamNow can support migration follow-up, training, system setup review, and go-live follow-up.
Local Training
Training can be delivered in local languages for operators, supervisors, and support teams.
Field Coordination
SelamNow supports scheduled working sessions, site visits, and delivery follow-up when local presence is required.
EmailMain ticket and follow-up channel
PhoneDirect triage for active incidents
LocalLocal coordination in Ethiopia
TrainingOperator, supervisor, and support refresh
Need Support?
Contact The Support Team
Reach the support team directly, or request local coordination in Ethiopia.